Effective: October 18, 2026
Personalized items
Every ornament is custom-made with your pet’s photo and name after you approve a digital proof. Because it is made just for you, personalized ornaments are final sale — except, subject to applicable law:
- We get it wrong: wrong photo, wrong name, or a print defect → free remake or full refund, your choice.
- Arrives damaged: send a photo of the damage → free remake or full refund, your choice.
Cancellations
- Cancel free at any time before you approve your proof. Cancelled orders are refunded in full, including any tax paid.
- Once you approve your proof, we release your design to our fulfillment partner and production begins. From that point the order can no longer be cancelled or changed.
- If you never approve your proof, nothing is produced, and you may cancel for a full refund at any time.
If we cannot ship on time
If we cannot ship within the promised timeframe, we will notify you promptly and give you the choice of a full refund or agreeing to the delay.
How to request
- Email support@peacepets.store with your order number within 14 days of delivery, describing the issue and attaching photos where relevant.
- Approved refunds are initiated promptly (within 3 business days of approval) back to your original payment method. Your card issuer controls when the funds appear in your account.
Shipping costs
- If the problem is our error or damage, we cover everything.
The business mailing address is not a product-return location. Do not send products or returns there unless we specifically ask you to.
Questions: support@peacepets.store.