Order questions, proofs, shipping, or returns: email support@peacepets.store. Please include your order number so we can help quickly.
Proofs and photo changes: reply directly to your proof email — that keeps your artwork and order together. Change requests are welcome before you approve your proof; once you approve, we release your design to our fulfillment partner and production begins, so it can no longer be changed.
Cancellations: you may cancel free of charge any time before you approve your proof — just email us. If you never approve your proof, nothing is produced and you may cancel for a full refund at any time.
Privacy requests: to ask what information PeacePets holds about you, or to request a correction or deletion (including deletion of your pet photo), email support@peacepets.store from the address used for the order and include enough detail to identify it.
Please do not email payment card details, passwords, authentication codes, or other sensitive information. Pet photos should only be uploaded through the secure upload field at checkout — never by email unless we specifically ask.